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Good morning, Phil.

Monday 22 June 2026 · Week 26 · Patch: Kent, Surrey, Sussex

My CPINs

7 to action · 3 unassigned
Red
2
Serious, act now
Amber
1
Needs enquiry
Green
4
No action needed
Action now
HMP Lewes · Cell fire, serious injury
04:22 today
Belmarsh · Kitchen fire, 2 injured
21:14 yest
Temple Quay House · Electrical, no injuries
12 Jun
4 Green CPINs ready to close

This week

Open time page →
Time logged
21.5 / 37 hours
Upcoming
2 consultations · SLA approaching
1 follow-up due in 12 days
1 28-DAP closing Friday

Suggested for your patch

Premises in Kent, Surrey or Sussex, ranked by RBIP score.
PremisesTypeScoreLast audit
Temple Quay House Government office 47 ▲ 3 Jan 2025
HMP Lewes Prison · Cat B 42 ▼ 5 Oct 2024
Maidstone Magistrates Court Court 34 ▼ 2 Mar 2024
Crawley Job Centre Plus DWP office 31 Jul 2024
See full RBIP for your patch →

My open processes · 12

Audit Temple Quay House Site visit (Stage 2 of 6) Started 14 Jun
Follow-up HMP Lewes Awaiting action plan Due in 12 days
Consultation Charing Cross House refurb Reviewing SLA: 5 days left
Concern Maidstone Magistrates Court Awaiting contact Logged 18 Jun
Why this dashboard. Today's dashboard pulls some incorrect data, hides time spent (so people use Excel), and includes a calendar nobody uses. This one leads with what the team actually log in to see: CPIN triage front and centre, suggested RBIP work for their patch, and their own time card. The unused calendar block is gone; Outlook handles diary, the system pushes deadlines to it.

Premises

2,847 premises across the Crown estate
Premises Type Department RBIP score Last audit Open work
Temple Quay House
Temple Back East, Bristol BS1		 Government office HMCTS 47 Jan 2025 Audit in progress
HMP Lewes Prison · Cat B HMPPS 42 Oct 2024 Follow-up due
Maidstone Magistrates Court Court HMCTS 34 Mar 2024 Concern open
Crawley Job Centre Plus DWP office DWP 31 Jul 2024 none
Folkestone Tribunal Hearing Centre Tribunal HMCTS 22 Nov 2024 none
Pattern note. Filtering uses multi-select chips (replacing today's boolean syntax that breaks on a typo). Sort defaults to worst-score-first when the "My patch" chip is on, matching Phil's mental model. Clicking a row goes to the Premises detail page.
Premises / Temple Quay House

Temple Quay House

Temple Back East, Bristol BS1 · HMCTS · Government office
Audit in progress Sprinkler system Smoke ventilation
47
RBIP score
▲ 3 since Jan 2025
Building 22 · Duty Holder 25 · Total 47

Duty Holders

HMCTS Government dept
Mark Stevens · Property Director
Equans FM company
Sarah Patel · Maintenance Lead
The Property Directorate Internal
James Howell · Property Officer

Recent activity

Audit started · Phil Gower
14 Jun 2026 · Reactive (CPIN-2026-0418)
CPIN logged · Amber
12 Jun 2026 · Avon Fire & Rescue
Business support meeting · Phil Gower
02 May 2026 · Fire door training discussion
Audit closed · GSS issued
Jan 2025 · Score 44 → 47

Quick actions

Starting an audit from here pre-fills the Duty Holders this premises already knows.
Pattern note. The premises page is the spine. Score split three ways (Building / Duty Holder / Total) as Phil suggested. Duty Holder roles are set at this level, not per-process. Recent activity is a unified timeline across all processes; the parent/child "onion" of Themis is collapsed into one chronological stream.
Temple Quay House / Audit A-2026-0314

Audit · A-2026-0314

In progress  Stage 2 of 6 · Reactive · Triggered by CPIN-2026-0418 · Lead inspector: Phil Gower
Setup pre-audit
Site visit and assessment
Scoring and enforcement
Outcomes and letters
Action plans / Follow-up
Close
Each stage carries its own notes, files and time. Activity feeds into one log against this audit.

Site visit and assessment

Tracker brought inside the system
Score each article against the three categories: General Fire Precautions (GFP), Fire Safety Management (FSM), Fire Safety Maintenance (FSM). Add specific examples you saw. Attribute findings to the responsible Duty Holder. Templates and wording are editable in config by Steve or Phil; no developer needed.
Article 7 · Fire detection and warning
Category: Fire Safety Maintenance
Failure type
Fire door defects
Example seen: Two fire door closers missing on first-floor corridor (rooms 103, 107). Cold-smoke seal damaged on door 109.
Attributed to: Equans (FM)
Article 13 · Means of escape
Category: General Fire Precautions
Failure type
Obstructed escape route
Example seen: Office furniture stored in the rear escape stairwell. Plan in place to clear within 14 days.
Attributed to: HMCTS + add another
+ Add finding

Premises

Temple Quay House
Government office · HMCTS
RBIP score47
Last auditJan 2025
SprinklerYes

Duty Holders here

Pre-filled from this premises. Edit if needed.
HMCTSGovt
EquansFM
The Property DirectorateInternal

Prompts

TipDon't forget to record the EMM discussion before moving to scoring.
CheckHave you attributed each failing to the right Duty Holder? Affects letter content.
NoteArticle 27 pauses the audit timer and keeps this stage open.
Activity 3 notes 2 files (site photos) 6h 20m logged

A preview of stage 4: Outcomes and letters

Once the audit is marked complete, the system drafts a letter for every Duty Holder in one action. No child processes. Each letter only includes the legal text relevant to that Duty Holder's attributed failings. Inspector reviews each in turn, edits inline, then a single Finalise and send saves the actual sent version against the audit and the premises.
CPFSI · Crown Premises Fire Safety Inspectorate
22 June 2026
Mark Stevens
Property Director
HMCTS
Temple Quay House, Temple Back East, Bristol BS1
28-Day Action Plan

Following the fire safety audit conducted at Temple Quay House on 22 June 2026, I am writing to require an action plan from HMCTS in respect of the following deficiencies.

Article 13, Means of escape. The escape route in the rear stairwell was found to be obstructed by office furniture. HMCTS must produce, within twenty-eight (28) days, a plan for restoring and maintaining the means of escape, in accordance with Article 13 of the Regulatory Reform (Fire Safety) Order 2005.

Highlighted text is conditional - included only because Article 13 was attributed to HMCTS in this audit.

Pattern note. This is the design move that retires the "Conga onion": one audit, many Duty Holders, many letters, all held inside the same process. The conditional-text engine pulls only the legal wording relevant to the failings scored against each Duty Holder. The final sent version is what the system saves, not the blank template. Letter templates and conditional rules are admin-editable by Steve, without a developer.

CPINs

Reports of fire incidents from Fire & Rescue Services
2Red, mine
1Amber, mine
4Green, mine
3Unassigned
RED
HMP Lewes · CPIN-2026-0421
Cell fire, serious injury reported. Avon FRS attended. 21 Jun, 04:22
Duty Holder auto-linked: HMPPS
RED
Belmarsh · CPIN-2026-0420
Kitchen fire, two staff injured. LFB attended. 20 Jun, 21:14
Duty Holder auto-linked: HMPPS
AMBER
Temple Quay House · CPIN-2026-0418
Suspected electrical fault in plant room, FRS attended, no injuries. 12 Jun, 15:46
Audit started, A-2026-0314
Escalated

Green CPINs · 4 ready to close

No injury, no FF action required. One click closes all four with a templated note and default time logged.
GREEN
DWP Crawley · CPIN-2026-0419
False alarm, fire alarm panel reset. 18 Jun, 09:02
GREEN
HMRC Stratford · CPIN-2026-0417
Burnt toast in canteen, no FF action. 17 Jun, 12:39
GREEN
HM Treasury · CPIN-2026-0416
Toaster set off detector, staff dealt with. 17 Jun, 08:14
GREEN
DVLA Swansea · CPIN-2026-0415
False alarm, plant room. No FF action. 16 Jun, 14:55
Pattern note. 80%+ of CPINs are Green and need no action. Today, even those take many clicks (spawn an Investigation record, look up the Duty Holder, write a note, log time). Here, one click closes them with a templated note and default time. Red and Amber CPINs get the path the team actually need: make enquiries inline, then either close or escalate to a pre-filled audit. No re-keying, no manual queue management.

What happens when they are all closed. The Green section collapses into a confirmation tile showing how many were closed and what was auto-logged. Each closure carries the templated note "No injury, no FF action required" and a default 2 minutes against the premises, so the audit trail and the time card both stay clean. An Undo affords the inspector a reversal window in case they batch-closed something they didn't mean to.

Time

Week 26 · 15 to 21 June 2026 · ‹ Prev week · Next week ›
Quick log. Date defaults to today, person to you. Only the duration is yours to enter. Log against a premises (which links it to its open processes automatically), against a process you have open, or as general admin time.
This week
21.5 / 37h
58% to target
Against premises
16.0h
74% of logged time
General admin
5.5h
26% of logged time
Remaining
15.5h
to reach 37h week
22
Mon · Today
AuditTemple Quay House · Site visit 3h 30m
CPINHMP Lewes · Initial enquiry call 45m
4h 15m
19
Fri
AuditTemple Quay House · Letter drafting 2h 00m
AdminTeam meeting 1h 00m
Follow-upHMP Lewes · Action plan review 1h 30m
4h 30m
18
Thu
ConsultCharing Cross House refurb · Plan review 3h 00m
AdminEmail and admin 1h 30m
4h 30m
17
Wed
AuditTemple Quay House · Travel + site visit 5h 15m
5h 15m
16
Tue
AuditTemple Quay House · Pre-audit prep 2h 00m
AdminRBIP planning 1h 00m
3h 00m
15
Mon
No time logged 0h
0h
Why this design. Today, logging time means going to a separate place, picking the date, picking yourself, picking the premises, picking the activity, typing the duration. Five fields when three of them are already known. This quick-log strip leaves only Duration and What-for as real choices. Activity defaults from context where possible (a Site visit auto-defaults if you are logging from inside an audit). The page also retires the "exceptions timecard" name; non-premises work just appears as "General admin" alongside everything else. The manager view (top right, role-permissioned) reuses this layout but adds a team-roster column on the left, so a team leader can see workload at a glance without seeing individual performance comparisons. A "+ Log time" button appears in every process page's activity strip and pre-fills the What-for field with that process. The intent is that logging time should never feel like a separate task.

Processes

All active work across the inspectorate, in one place.

Pinned views

Open and mine ★ 12
My patch (open) ★ 38
Worst score first ★
Awaiting action plan ★

Shared views

Whole team, open
Prisons only
SLA approaching
Closed this month
+ Save current view
Showing 12 processes · Sort by Worst score first ▾
Type
Premises
Stage / status
Score
Owner
Age
Audit
Temple Quay House
A-2026-0314
Stage 2 of 6 · Site visit
47 ▲
PG
Phil Gower
8 days
Follow-up
HMP Lewes
F-2026-0142
Awaiting action plan
42 ▼
PG
Phil Gower
12 days
Audit
HMP Maidstone
A-2026-0301
Stage 4 of 6 · Outcomes
38
SF
Steve France
23 days
Consult
Charing Cross House refurb
C-2026-0089
Reviewing · SLA: 5 days
36
PG
Phil Gower
10 days
Concern
Maidstone Magistrates Court
SC-2026-0073
Awaiting contact
34
PG
Phil Gower
4 days
Audit
DWP Crawley
A-2026-0298
Stage 5 · Action plan
31 ▼
HM
Hannah Munro
2 months
Follow-up
HMP Belmarsh
F-2026-0118
Awaiting follow-up visit
29
SF
Steve France
4 months
Support
Royal Courts of Justice
B-2026-0044
Meeting scheduled · 25 Jun
22
PG
Phil Gower
3 days
Pattern notes. Saved views down the left (pinnable, with shared team views below). Multi-select chips replace today's boolean filter. The list always shows one row per process, never the parent/child onion. Score column shows current and direction of travel since the previous audit. Sort is on score by default ("worst first" matches how the team plans), but switchable. Bulk actions (close, reassign, export) appear when you select rows.

Reports

Templated reports up front · Custom builder behind · Role-tiered access

Annual report sources

The 12 data sets that feed the public-facing annual report. One click runs each.
Activity
Audits completed
Audits closed this period, broken down by type (full, short, themed) and by custodial/non-custodial.
Last run: 14 JunAnnual
Activity
CPINs received and outcomes
Volume, RAG flag split, escalation rate to audit, and average time to triage.
Last run: 14 JunAnnual
Impact
Score improvement
Year-on-year change in RBIP scores following CPFSI intervention. Evidence of impact.
Last run: 12 JunAnnual
Estate
Buildings by department
Count of premises and average RBIP score, grouped by government department.
Last run: 09 JunAnnual
Enforcement
Notices issued
NoD, 28-DAP and Enforcement Notices issued, with breakdown by Duty Holder and outcome.
Last run: 08 JunAnnual
Estate
Risk profile of the estate
Distribution of RBIP scores across the whole Crown estate, with year-on-year movement.
Last run: 02 JunAnnual

Operational reports

Day-to-day reports the team run as needed.
Workload
Open processes by patch
All open processes grouped by inspector patch, with age and status.
Last run: todayWeekly
SLA
Consultations approaching deadline
Building Control Consultations within 5 working days of their 15-day SLA.
LiveLive
Follow-up
28-day Action Plans due
Action plans due in the next 28 days, ranked by remaining time.
LiveLive

For managers only

Inspector and team-level reports. Restricted to Team Leader and Manager roles.
Team
Time logged by inspector
Hours logged by each team member this week / month, by activity type and premises.
Last run: todayManager
Team
Process throughput by inspector
Audits, CPINs and concerns closed per inspector. Aggregated, not for performance comparison.
Last run: 14 JunManager
Cost
Estimated cost by process
Time logged against each closed process, translated into estimated cost.
Last run: 01 JunManager

Trend reports later release

Forward-looking, pattern-spotting reports. Strategic horizon, not v1 priority.
Trend
Repeated failure patterns
E.g. "Job Centres with repeated emergency lighting failures over the last 24 months". Highlights focus areas for proactive audits.
Coming v2Future
Trend
CPIN volume by region
CPIN counts by region and building type, with seasonality and year-on-year comparison.
Coming v2Future
Trend
Incident Summary correlation
HMPPS incident summaries cross-referenced against CPINs, to spot incidents that were never formally reported.
Coming v2Future
Pattern notes. The library leads with the templated reports the team actually use (the 12 that feed the annual report). Operational reports are the day-to-day. Manager reports are visible only to permissioned roles. Trend reports are signposted now but ship later, because the AI angle Phil and Steve mentioned needs more design work and a cleaner data foundation than v1 will have. "Build a custom report" sits top-right as a route into a builder for the cases the templates do not cover.
Temple Quay House / Start audit

Start an audit

Stage 1 of 6 · Setup pre-audit · Reactive Triggered from CPIN-2026-0418
Pre-filled from the source. Because this audit was started from a CPIN, the premises, the Duty Holders and the trigger are already filled in. Review them, set the type, confirm the appointment, then start. You can save a draft at any point.

1. Premises

Locked from where this audit was started. Change at your own risk.
TQ
Temple Quay House
Temple Back East, Bristol BS1 · Government office · HMCTS
RBIP score 47 Change

2. Audit type

The building type drives the question set, scoring weighting and letter wording. You can switch on the day if scope changes.
Question set Government office, full · preview the questions

3. Team

Lead inspector defaults to you. Add colleagues if this is a two-person audit.
PG
Phil Gower
Lead Fire Safety Inspector
Lead You
+ Add another inspector

4. Duty Holders and Responsible Persons

Pre-suggested from this premises. Review and add or remove as needed. Not pre-locked, since who is on site can change.
Duty Holders (organisations)
HM
HMCTS
Government department · Property responsibility
From premises ×
EQ
Equans
FM company · Maintenance responsibility
From premises ×
PD
The Property Directorate
Internal · Strategic property responsibility
From premises ×
+ Add a Duty Holder
Responsible Persons (individuals)
MS
Mark Stevens
HMCTS · Property Director
From premises ×
SP
Sarah Patel
Equans · Maintenance Lead
From premises ×
+ Add a Responsible Person

5. Appointment

Pick a date and time. We will check the lead inspector's calendar and the premises' working hours.
Tuesday · 15 working days from today · no Outlook conflicts
Inside premises working hours (8am to 5pm)
Half day is the default for a Full audit at a non-custodial premises.
✓ No conflicts in Phil's Outlook calendar · ✓ Pushes to Outlook on start

6. Appointment letter

The system has drafted the appointment letter using the right template for this premises type (Government office, non-custodial). Review, edit if needed, then it sends when you start the audit.
CPFSI · Crown Premises Fire Safety Inspectorate
22 June 2026
Mark Stevens
Property Director, HMCTS
Temple Quay House, Bristol BS1

Following an incident notification received on 12 June 2026, CPFSI will be conducting a reactive full fire safety audit at Temple Quay House on Tuesday 7 July 2026 at 10:00. We anticipate the visit will take half a day.

Please ensure that representatives from HMCTS, Equans, and The Property Directorate are available, along with relevant fire safety documentation and access to all premises areas.

Templates are admin-editable in config, no developer needed.

Summary

TriggerReactive (CPIN)
PremisesTemple Quay House
Audit typeFull
Question setGovt office, full
Lead inspectorPhil Gower
Other inspectorsnone
Duty Holders3
Responsible Persons2
AppointmentTue 7 Jul, 10:00

When you start

✓Audit record A-2026-0314 created
✓Appointment letter sent to all Duty Holders
✓Calendar event pushed to your Outlook
✓CPIN-2026-0418 linked to this audit
✓Question set loaded for Stage 2
Pattern notes. The whole of Becky's Stage 1 is on a single page rather than a wizard. Six small sections, all pre-filled from context where possible, in a logical top-to-bottom order. The live summary on the right shows what will happen when you start; it removes the "what just happened" surprise that today's system frequently produces. Three deliberate behaviours: (1) Duty Holders are pre-suggested from the premises but never silently pre-filled into the audit, because who is responsible on the day can change. (2) The appointment letter is generated using conditional text driven by the choices above; if you switch audit type or change Duty Holders, it updates. (3) The Outlook calendar push is the system honouring the team's existing diary habit, rather than reinventing it.